Refund policy

RETRO VENTURES LTD., 7 Bell Yard, London, WC2A 2JR is operating under the. trading name Retro Glazing.

 

Return Policy for Custom-Made Retro Panes

All Retro Panes are made to order.

Measurement Responsibility

  • Professional Measurement Service: If the measurement survey is conducted by us through our professional measurement service, we take full responsibility for providing Retro Panes in the accurate size.
  • Customer Measurements: If the measurements are provided by the customer, we cannot guarantee an accurate fit. Please follow our measurement instructions carefully and contact us if you have any questions. Panes will always be manufactured to the customer's specifications. If there are issues with a DIY order, please contact us to find an agreeable solution for both parties.

Damaged Goods

  • Transit Damage: Goods that are damaged during transit will be replaced free of charge.

Cancellation and Returns

  • Custom-Made Goods: The contract between us and our customers is a distance contract. Cancellation rights do not apply to goods made to customer specifications or that are clearly personalized. As all Retro Panes are made to customer specifications, cancellation rights do not apply.
  • Returning Goods: Goods made to your specifications and correctly supplied, which are not faulty, cannot be returned.